If it is not possible to provide this information, the amount paid will be refunded.
We inform you that the information made available to you through this platform will only remain available on the platform for a period of 3 months, after which time it will be deleted from the platform. CLÍNICA UNIVERSIDAD DE NAVARRA (CUN) will process your personal data for the correct management and processing of your request. You can access the complete information in your patient clause and exercise your rights of access, suppression, opposition, rectification, limitation of processing and portability at [email protected].
CLÍNICA UNIVERSIDAD DE NAVARRA (hereinafter, CUN or the Entity) makes this Privacy Policy available to users of the website located at the URL “https://areapaciente.cun.es” (hereinafter, also the Website), in order to provide information on how we treat your personal data and protect your privacy and information. CUN requests the user to take a few minutes to read this Privacy Policy carefully.
Introduction
This Privacy Policy applies to the CUN “Patient Area,” which is available to the public at the URL “https://areapaciente.cun.es,” as well as to the interactions that the user carries out with CUN through this Web page. CUN may modify this Privacy Policy when necessary. In the event of modifications, we will notify you through the Web page or by other means, so that you can be informed of the new Privacy Policy. By continuing to use the functionalities made available by CUN after you have been notified of the aforementioned modifications, you agree to the modifications, except for those cases in which your express consent is required.
CLÍNICA UNIVERSIDAD DE NAVARRA is responsible for the processing of your personal data, with NIF R-3168001J and registered office at Avenida Pío XII, 36, 31008, Pamplona.
To ensure that your data is handled properly, CUN has designated a Data Protection Delegate, who can be contacted for any questions you may have and can be reached at the e-mail address [email protected].
Personal data provided by users of this website (CUN Patient Area) will be processed by CUN for the following purposes, depending on the type of data provided by the user and the interactions that the user enters into with CUN through the website:
1. Contact and management of “Patient Area” users: The personal data of users who contact CUN through the Patient Area registration form or any of the contact channels made available on this Patient Area web page will be processed for the purpose of managing said contact, carrying out user registration, responding to requests for information and quotations received, and providing the services that, in each case, are provided by the platform. Privacy Policy of the Patient Area.
2. Facilitate the modification and/or updating of data associated with the account: The patient has the possibility of modifying and/or updating through the platform his/her data associated with his/her profile in the Patient Area, such as telephone number, e-mail address, insurance policy number or direct debit of his/her receipts corresponding to the services contracted, among others. In the event that the user makes use of such functionalities, the personal data will be processed for the purpose of attending to the management in each case requested by the user.
3. Make and manage appointments at the Clinic: This is a service that allows you to book a medical appointment at the Clinic and view the upcoming appointments that the patient has with the same. In case the user makes use of such functionalities, the personal data will be treated with the purpose of attending the management in each case requested by the user.
4. Providing medical reports telematically: CUN offers patients the possibility of telematically accessing their medical history and certain medical reports of the patient. In such cases, personal data will be processed for the purpose of providing the user (patient) with the requested access to his or her own medical or clinical information. CUN maintains adequate security measures in place to guarantee the integrity and confidentiality of patients’ medical and clinical data.
5. Providing billing data telematically: The patient has the possibility of accessing, for information purposes, invoices for the last three years, issued by CUN, for the provision of medical services. CUN will process financial data and data related to service transactions for this purpose.
6. To provide an “E-health” telemedicine service: Some of the Clinic’s own services may be provided remotely through the telemedicine service. For this purpose, CUN will process data related to the patient’s health and identification, as well as personal and social circumstances in order to achieve the intended purposes. CUN has implemented appropriate security measures to guarantee the integrity and confidentiality of patients’ medical and clinical data.
7. CUN DIRECT” Attention Service: CUN provides users with a means of communication for telematically managing admissions, estimates, and general information on the services offered by the Clinic, processing the personal data of users in order to attend to and manage the request received in each case.
8. HEALTH ADVICE” service: CUN provides patients with a series of personalized health advices, according to the diseases and pathologies they suffer from. For this purpose, CUN will process data related to the patient’s health and identification, as well as personal and social circumstances. CUN has implemented appropriate security measures to guarantee the integrity and confidentiality of patients’ medical and clinical data.
9. Remote Second Opinion: The personal data provided through the web form for requesting a Remote Second Opinion will be processed by CUN for the purpose of managing the request for a Second Medical Opinion that you send us. We inform you that, in the event that you provide health data through this form, such data will be processed exclusively for the purpose of developing and executing the legal, contractual and/or healthcare relationships that you establish with CUN.