FAQ

Frequently asked questions

Standard reviews are completed within 24–48 hours. Priority reviews are available with 12–24 hour turnaround for urgent cases.
No referral is needed. You can submit your imaging studies directly through our platform and receive an expert second opinion without a physician's referral.
We review MRI, CT scans, X-rays, and ultrasound studies — with particular expertise in musculoskeletal and sports-related imaging.
The report includes a recorded walkthrough of your imaging, annotated key findings, a written summary, and return-to-play or treatment recommendations.
Our service is not currently covered by insurance and is billed directly. Many clients use FSA or HSA accounts to pay for their review.
Yes. With your consent, we can share your report directly with your treating physician, physical therapist, or other healthcare providers.
Absolutely. All data is processed through a HIPAA-compliant platform with end-to-end encryption. Your information is never shared without your explicit consent.

UPLOAD

What documentation is required?

Last medical report issued by your specialist

Briefly outline your personal and family medical history, current medications, harmful habits, and your diagnosis, including the progression of your illness and treatments received.

Images of the latest diagnostic tests

Send us the latest CT, PET, MRI, as well as the latest analytical tests or relevant biopsies you have.

Identification document

Please attach an image of your ID card or passport. If the patient is a minor, include a document proving the guardian's status, such as the minor's ID or family book.

SUPPORTED FORMATS

File formats we accept

Format Extension Supported Notes
DICOM Files
Recommended
 .dcm ✓ Usually provided on CD or via download portal from imaging facility.
CD/DVD Images
Recommended
 Physical media ✓ Can be uploaded directly using our desktop uploader application.
PDF Reports
 .pdf ✓ PDF reports alone are not sufficient—we need the actual imaging files.
Video Formats
 .mp4, .mov, .avi ✗ Please upload original DICOM or image files instead.

Need help uploading?

Our support team can guide you through the upload process or help retrieve files from your imaging facility.

Contact Upload Support